Diptic: Tell the story.

Answers to your frequently asked questions about Diptic.

For application questions or any support issues, please contact us at support@dipticapp.com. You can also ping us with questions on Twitter @dipticapp.

What size are the images exported by Diptic?

You have two options when you export a finished image: Normal and Hi-Res (high resolution).

Normal—Final images are 1024 by 1024 pixels.
Hi-Res—Maximum dynamic resolutions based on device camera size:

  • iPhone 4 & 4S, iPad 2 & the new third-generation iPad: 2592 x 2592
  • iPad 1, iPhone 3GS, iPod Gen 3, iPod Touch Gen 4: 2048 x 2048
  • iPhone 2G, iPhone 3G, iPod Touch Gen 1, iPod Touch Gen 2: 1600 x 1600

Normal images will output and save faster, and are ideal if you're just going to include one in an MMS or email to a friend. Hi-res images take longer to save, but the payoff is in pixel-perfect images that look great as on-screen artwork or printed out. You'll get to choose your preference for every Diptic you make.

What kind of image adjustment controls are available?

We currently provide controls to adjust brightness, contrast, and color saturation. You can get to them by tapping a photo on the Effects tab.

How can I make my color photo black and white?

On the Effects tab, tap one of your images. Move the color saturation slider (the bottom one) all the way to the left to zero.

When I tap "Rotate 90 Degrees" what happens?

Your selected image rotates 90 degrees clockwise.

What does "Mirror Image" do?

When you tap "Mirror Image" on the Transform tab, your photo gets flipped horizontally. If you want to mirror or flip your image vertically, tap "Rotate 90 Degrees" two times, then tap "Mirror Image."

How do I start over?

Go to the Layout screen and shake your device! This clears all photos, effects and transformations.

What are those colored boxes on the border control popup?

On computer screens, colors are made by mixing different amounts of red, green and blue. When all three are "0" you get black, and when all three are "255" you get white (we made shortcuts for those, too). To get a shade of gray, just set all three to the same value, somewhere in the middle. Play with the sliders on the border popup to see how they mix together to make any color you can imagine!

When I'm trying to adjust the position of my photo, sometimes it seems to "jump back" to a different position. Why is that?

The panels for each layout have a set size, kind of like a window that displays part of your photo so we can merge the two (or three) together. We've designed it so that you'll never have a blank or empty area showing in any of the panels. When your photo "jumps back" to a different position, it's because otherwise there would have been a blank area showing.

How do I get my images into the Diptic Flickr Community Pool?

All you need is a Flickr account and to join our group. A basic account is free. Once you have an account, visit our group and click the "Join?" link at the top of the page. Once you're a member, you can add any image you create with Diptic to the group pool. You can use the Flickr website, upload directly from Diptic, or use the Flickr app of your choice to upload your photos.

What the heck are Expandable Layouts?

Enabling Expandable Layouts will give you a ton more options to create rectangular Diptics—not just squares. It also changes the aspect ratio of the inside the Diptic, so you can place your images inside the frames next to each other without anything getting cut off.

As an example, here are two DIptics made with the same two photos of a beach in Hawaii.

Standard Layout Example
Standard
Expandable Layout Example
Using an Expandable Layout

We've seen thousands of amazing, gorgeous Diptics that just use our standard layouts. With creative zooming, framing and composition, we don't feel like they're limiting at all. But for those users who want a little bit more to work with, Expandable Layouts offer increased flexibility for a 99¢ in-app upgrade. If you have more questions about Expandable Layouts, contact us at support@dipticapp.com.

Do I have to re-purchase Expandable Layouts on my other device?

Negative! Expandable Layouts is linked to your iTunes account, much like how individual apps purchased are linked to your account.

If you attempt to purchase the in-app feature again (clicking buy) with the same iTunes account on a different device, it will prompt you that you have already paid for the feature and will enable it without charging you again.

How come my iPad won't show anything but the Flickr Gallery?

It could be due to the iPad being locked in landscape mode.

If your iPad's external hardware side switch controls the Lock setting and not the Volume, then:

  1. Adjust the switch — You should see a brief icon overlay on the screen that denotes the unlocked state
  2. Rotate Diptic to Portrait mode to restore the app to editing mode

If your iPad's external hardware switch controls the Volume and not the Lock setting, then:

  1. Double tap home button to bring up the tray
  2. Swipe the icons to the right
  3. Tap the Lock Icon on the bottom left of the tray to change lock to unlock

Other Questions?

If you have additional questions that aren't answered here, please contact us at support@dipticapp.com or on Twitter @dipticapp.